Service delivery & community engagement
The resources in this section are being refreshed and will be re-uploaded with even more useful guidance in the coming months.
Resources marked with a 🔒 are for Proud Employers. Log in to access the resource, or find out more about joining the leading programme for LGBTQ+ workplace inclusion.
Our guides
🔒 LGBT-inclusive face-to-face services 
A briefing on understanding and removing the barriers LGBT service users can face accessing face-to-face services.
🔒 LGBT-inclusive digital services
A briefing on understanding and removing the barriers LGBT service users can face accessing digital services.
🔒 LGBT-inclusive phone services
A briefing on understanding and removing the barriers LGBT service users can face accessing phone services.