Service delivery & community engagement

The resources in this section are being refreshed and will be re-uploaded with even more useful guidance in the coming months.

Resources marked with a 🔒 are for Proud Employers. Log in to access the resource, or find out more about joining the leading programme for LGBTQ+ workplace inclusion.

Our guides

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🔒 LGBT-inclusive face-to-face services

A briefing on understanding and removing the barriers LGBT service users can face accessing face-to-face services.

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🔒 LGBT-inclusive digital services

A briefing on understanding and removing the barriers LGBT service users can face accessing digital services.

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🔒 LGBT-inclusive phone services

A briefing on understanding and removing the barriers LGBT service users can face accessing phone services.