Volunteer for Stonewall's Information Service | Stonewall
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One Black person and four white people, of varying ages, sit on some wooden steps inside a building, in front of a window. They're talking and drinking from teacups, and sharing cakes

Volunteer for Stonewall's Information Service

Do you have a few hours to spare each week? Do you want to help create a world where LGBTQ+ people are free to be themselves?

Why not become a Stonewall Information Service Volunteer? It’s a great way to give back to your community and make a real difference to LGBTQ+ people.  

Here’s what two of our volunteers, Mubeen and Charlotte, enjoy about volunteering with us.


Mubeen (he/him). Volunteering on the Info Service since November 2019.

A man of colour with black hair, a bear and glasses, wearing a blue jumper, sits outside and smiles at the camera. Shrubs and houses are visible behind him.

“After returning home from several years abroad, I felt a strong sense of duty to give back. Making the decision to volunteer also helped me change careers, meaning I can continue to give back in my day job. I now work for Galop, an LGBT charity I wouldn’t have come across if it weren’t for Stonewall.

I think volunteering is a mindset. It’s constantly reminding yourself to tap into your altruistic self, it challenges your commitment, and it creates a constant internal dialogue about why you’re doing what you’re doing. I remember replying to my first email and writing, ‘You have a right to say who you say you are’ and getting goosebumps. If you want to find out who you are, volunteer your time.”


Charlotte. Volunteering on the Info Service since 2019.

A white woman wearing a pale-grey sweatshirt, with sunglasses on her head, stands in a garden, holding a large grey cat.

“Volunteering with Stonewall has become an aspect of my life that I’m so proud of. 

The emails I receive from people who are in the closet, who are struggling to come out, who are finding out who they are and reaching out, mean so much. The fact that I can use my experiences to help, and to give hope, is incredible to me. And it’s something that teenage me, who would sneak downstairs at 2am to watch The L Word, would be so inspired by.

Things have obviously been very different for us on the volunteer desk over the past year. We’ve been writing email responses from home, and not able to answer live calls. But adapting the way we work has meant we’ve still been able to reach lots of people in our community.”