The Employee Lifecycle
Engaging and supporting employees throughout their journey.
Delivering LGBT-inclusive phone services
Appointment booking, complaints lines, customer services, helplines, information services, telephone banking, telemarketing and telesales.
Delivering LGBT-inclusive digital services
Appointment booking, feedback and complaints, online banking, online shopping, service information and social media.
Delivering LGBT-inclusive face-to-face services
Customer service, home delivery and works, hospitality, receptions, retail and transport.
Inclusive Policy Toolkit
A four-part guide for ensuring your employee policies are fully LGBT inclusive.
Top 100 Employers 2018
Discover who are the most LGBT-inclusive organisations in Britain.
Starting Out 2017/18
The national careers guide for students, graduates and job seekers, showcasing LGBT-inclusive employers.
Supporting trans staff in the workplace
A series of guides on how to create a trans-inclusive workplace.