Standing up for LGBT inclusion
A guide for senior champions.
Securing senior buy-in
A tookit for engaging senior leaders in LGBT inclusion.
The Employee Lifecycle
Engaging and supporting employees throughout their journey.
Delivering LGBT-inclusive phone services
Appointment booking, complaints lines, customer services, helplines, information services, telephone banking, telemarketing and telesales.
Delivering LGBT-inclusive digital services
Appointment booking, feedback and complaints, online banking, online shopping, service information and social media.
Delivering LGBT-inclusive face-to-face services
Customer service, home delivery and works, hospitality, receptions, retail and transport.
Inclusive Policy Toolkit
A four-part guide for ensuring your employee policies are fully LGBT inclusive.
Top 100 Employers 2018
Discover who are the most LGBT-inclusive organisations in Britain.