Workshop - Delivering LGBT Inclusive Services | Stonewall
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Workshop - Delivering LGBT Inclusive Services

February is LGBT History Month. This is an opportunity for organisations to reflect, plan and improve your services to make sure they are inclusive of LGBT people.

If your organisation provides frontline services to marginalised groups, then join one of our free two-hour digital workshops at 14:00 on 24 February or 02 March 2021.

During 2020 we’ve seen incredible upheaval in people’s lives. But we’ve also seen local and national organisations work tirelessly to support, empower and care for people across the UK. As well all know, COVID-19 has exacerbated existing inequalities and hit the most marginalised members of our communities the hardest. While we’re beginning to see hope on the horizon the social and economic repercussions of the past year will impact people’s lives for many more to come.

With support from the National Lottery Community Fund Stonewall are pleased to offer a free digital workshop to help organisations supporting marginalised members of society ensure that their work reaches and supports the LGBT community.

We know that LGBT people often don’t use or under use services that are provided to support them. This can be for a range of reasons such as not feeling the service is for them, worrying about the reactions of staff and other service users and experiencing structural barriers to participation.

This session provides a grounding in LGBT identities and experiences and then explores how organisations can work with the LGBT community to understand and address these challenges. During the session you’ll learn from Stonewall and one another about short- and long-term steps that you can take to ensure all LGBT people are able to access and make the best use of your support. Through this interactive workshop, you’ll gain a better understanding of the experiences of LGBT people and obtain the tools and confidence to make your services more inclusive and accessible to the LGBT community.

This session is open to anyone who works at an organisation providing frontline services to marganilised groups. We’ll explore key principles and provide space for conversations that help you explore your context. Content will be relevant whatever services you provide to communities some examples include food banks, town councils, community centres, housing support services and small charities.

If you’re not sure this session is for you, please get in touch at and we’d be happy to discuss more.

Session Information

Session Aims

During the session you will:

  • Build your confidence in talking about LGBT identities and experiences.

  • Explore best practice on how to deliver more inclusive services for LGBT people and overcome common challenges.

  • Discuss how to put this into practice in your setting with support from Stonewall and other participants.

Who can attend?

This workships is suitable for:

People involved in small service delivery organisations with a maximum number of 100 employees/volunteers and/or a maximum turnover of £1 million. Stonewall Diversity Champions who meet these criteria are welcome.

Organisations that provide a service on a local or national level which can include healthcare, housing, financial support, mental health support or local government. This list is not exhaustive and if you’d like to discuss whether it’s right for you please get in touch.

Content is designed for organisations that don’t provide LGBT-specific services although LGBT-specific organisations are welcome.

This content is better suited to those who manage, plan or design services rather than frontline staff directly providing them so that you can then share the learning with your wider team, but we know this can often be blurry in smaller organisations.

We encourage anyone who meets the criteria to apply for a place, but we particularly welcome applications from marginalised groups including LGBT people, People of Colour, people with disabilities and working-class people.

How do I apply?
Please complete the application form by 17:00 on 29 January 2021. If you require a different format of application, please email

Please note that to ensure as many organisations as possible can take part you can only apply for two spaces on the programme.

We can also arrange for someone from our team to call you and complete the application over the phone. Call us on 020 7593 1850 if you'd like to complete your application over the phone. Someone from our team will take a message and arrange to call you back.



We want our events to be accessible to everyone. 

All delegates should expect to feel safe, welcome and included at our events.

These sessions will run via Zoom with up to 50 delegates. There will be smaller break-out rooms for delegates to complete optional discussion activities. Here is a link to the accessbility features Zoom offers.

We will have Tech and Wellbeing support team members throughout the session. There will be a British Sign Language interpreter for all open sessions, and captions will be available. If you have any access needs, please email We will do our best to accommodate these.