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Empowering public services to meet the needs of LGBT service users and clients

This year Stonewall Scotland published a ground-breaking new report looking at the experiences and expectations of LGBT people accessing public services in Scotland. Your Services Your Say highlighted that a shocking one in six LGBT people have experienced poor treatment from public services in the last three years because of their sexual orientation or gender identity. Following roundtable discussions with key stakeholders, this session will look at next steps for public sector organisations in effectively delivering change for their LGBT service users and clients. 

Learning Outcomes