One of a range of Good Practice Programme guides, Making the Most of Monitoring provides practical advice for the public sector on how to carry out service user monitoring. It was launched in November 2011 as part of a seminar kindly hosted by the Scottish Prison Service.

With guidance on question design, preparation techniques, analysis and evaluation methods, and case studies from organisations who monitor their service users, it is a valuable resource for all staff involved in diversity monitoring.

Download: Making the Most of Monitoring

Download: Making the most of monitoring presentations 

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